Holiday Order Rush Fees:

• Orders placed by November 9th are guaranteed for delivery by December 20th without a rush fee.
  
• Starting November 10th, a $25 rush fee + applicable shipping fees will apply.
  
• Starting November 23rd, a $35 rush fee + applicable shipping fees will apply.
  
• Starting December 7th, a $50 rush fee + applicable shipping fees will apply.
  

Rush fees apply to orders requiring guaranteed delivery by December 20th.

All Christmas orders will close by December 10th, or earlier if holiday capacity is reached. We recommend placing your order as early as possible to ensure availability.

Yes! Customer-provided items for small, one-off holiday orders will be accepted from October 1st through October 10th. After October 10th, customer-provided items will close for the remainder of 2026.

Customer-provided orders of 9 or more items will continue to be accepted through November 15th. After November 15th, larger-quantity customer-provided orders will no longer be accepted for Christmas completion.

When you subscribe, you’ll receive a custom embroidered T-shirt for your child on a recurring basis. Each shirt features a themed design and is personalized with your child’s name or monogram.

You’ll be billed automatically before each shipment, and you can manage your subscription anytime.

Monthly T-Shirt Club

You’ll receive a new personalized shirt every month with a fresh design.

Seasonal T-Shirt Club

You’ll receive themed shirts throughout the year for major holidays and seasons, such as:

• 
  Valentine’s Day
  
• 
  St. Patrick’s Day
  
• 
  Easter + Spring
  
• 
  Memorial Day / 4th of July
  
• 
  Back to School
  
• 
  Halloween
  
• 
  Christmas

You’ll be billed two weeks before each shipment.

You’ll also receive a reminder email before each renewal so you have time to make changes.

Yes. You can update the size at any time through your subscription portal.

We recommend checking your size before each renewal reminder.

Yes. You can skip any upcoming shipment through your subscription portal before the renewal date.

Due to production timelines, mockups or proofs are not provided for subscription shirts.

If you have a specific image preference, you can include it in the customization box when you subscribe.

Shirt colors may vary based on seasonal themes and availability. We always choose colors that coordinate with the design.

You can:

• Update sizes
  
• Skip shipments
  
• Change payment details
  
• Cancel or reactivate
  

Anytime through your subscription portal.

Yes! We specialize in high-quality custom embroidery on apparel, accessories, and more. We can work with your logo, design, or create something new just for you.

You can place an order by contacting us via our website and filling out the contact form. If you’re looking for an item we carry feel free to place it through the website. We’ll guide you through the process, including artwork submission, garment selection, pricing, and payment.

We prefer high-resolution files such as .PDF, or PNG. If you're unsure about your file, send it over and we’ll let you know if it’s usable. Low-resolution files may require additional digitizing fees.

Digitizing is the process of converting your artwork or logo into a file that our embroidery machines can read. This is a one-time setup fee unless changes are made to the design.

Each order includes one digital proof once the $5 proof fee is paid. This proof is created based on the information you submit at checkout. Additional proofs or revisions are not included if changes are requested due to incorrect information provided at checkout. Please double-check all personalization details carefully before submitting your order.

Yes, but it’s at your own risk. We are not responsible for damage that may occur during embroidery on items not supplied by us.

Typical turnaround is 3 weeks after final design approval and payment. Rush orders may be available upon request for an additional fee.

We can provide one digital proof before final production for a $5 fee. It is your responsibility to approve all designs before we begin work. After the first proof has been sent, additional proofs are subject to an additional fee.

All sales are final due to the custom nature of our work. However, if we make a mistake, we will replace the item at no cost. Errors based on client-provided info are not eligible for replacement or refund.

You must report any shipping damage within 48 hours of delivery with photos. We cannot accept claims after that time frame.

We accept payments via credit/debit card, or other secure methods listed on your invoice. Full payment is required before any work begins.

No.

Grosse Pointe Shores and Plymouth, Michigan. Local pickup is available by appointment. You’ll be notified via Shopify when your order is ready. Orders must be picked up within 3 business days. If not picked up, an invoice for shipping charges of $10 will apply.

Yes, we can assist with simple layout adjustments or help refine your design for embroidery. Design services may incur additional charges depending on complexity.

Yes, we ship nationwide via trusted carriers like USPS, UPS, or FedEx. Tracking will be provided once your order ships.

No, we do not add to existing embroidery or remove any existing embroidery.