All orders are custom-made and generally require up to 4 weeks for production after final artwork approval and full payment are received. Shipping rates are calculated at checkout or invoiced. Transit times are estimates and may vary. GP Embroidery is not responsible for carrier delays, weather disruptions, or lost/stolen packages once marked delivered.

Processing Time

• Approx. 4-week production timeline
  
• Begins after final design approval + full payment
  
• Peak seasons and large orders may extend processing
  

Shipping Methods

• Shipped via UPS
  
• Shipping fees shown at checkout or invoiced
  
• Tracking provided upon shipment
  

Shipping Time

• Standard U.S. delivery: ~3–7 business days
  
• Expedited shipping available at additional cost
  

Delivery Issues

• Not responsible for delays caused by the carrier or weather
  
• Not liable for lost/stolen packages once marked “delivered”
  

Damaged Packages

• Report within 48 hours with photos
  
• Claims after 48 hours not accepted
  

Local Pickup (If applicable)

• Pickup available upon request
  
• Orders not picked up within 3 days may be canceled without refund

Due to the personalized nature of our products, all custom embroidery orders are considered final sale. We do not offer refunds or exchanges unless an error is made by GP Embroidery. If an error occurs on our end, we will promptly replace the item at no cost. Orders containing incorrect customer-submitted information (including spelling, sizing, thread color, or design approval) are not eligible for refunds or replacements. Damaged shipments must be reported within 48 hours with photos.

Embroidery Errors

• Errors caused by GP Embroidery will be replaced at no cost
  
• Errors due to customer-provided information are not eligible for refund or replacement
  

Damaged Items

• Must report damage within 48 hours of delivery
  
• Photos + description are required
  
• Claims after 48 hours are ineligible