GP Embroidery (“we,” “us,” or “our”) is committed to protecting your personal information. When you place an order, interact with our website, or communicate with us, we may collect information such as your name, email address, phone number, billing and shipping addresses, order details, and payment information. This information is used solely for processing and fulfilling your orders, communicating with you about your order or approvals, responding to inquiries, sending invoices or payment links, and improving our products and services. Payment information is processed securely through trusted third-party platforms, and we do not store credit card or banking information. We may share information only with trusted third-party providers who perform necessary services such as payment processing, shipping, and communication; these providers are permitted to use your information only to perform their required functions. We retain customer information for order history and business records. You may request access to, correction of, or deletion of your data unless retention is required by law. We may update this policy periodically, and any updates will take effect when posted. By placing an order or contacting us, you consent to this Privacy Policy. If you have questions, please contact us at info@gpembroidery.com
GP Embroidery (“we,” “us,” or “our”) is committed to protecting your personal information. When you place an order, interact with our website, or communicate with us, we may collect information such as your name, email address, phone number, billing and shipping addresses, order details, and payment information. This information is used solely for processing and fulfilling your orders, communicating with you about your order or approvals, responding to inquiries, sending invoices or payment links, and improving our products and services. Payment information is processed securely through trusted third-party platforms, and we do not store credit card or banking information. We may share information only with trusted third-party providers who perform necessary services such as payment processing, shipping, and communication; these providers are permitted to use your information only to perform their required functions. We retain customer information for order history and business records. You may request access to, correction of, or deletion of your data unless retention is required by law. We may update this policy periodically, and any updates will take effect when posted. By placing an order or contacting us, you consent to this Privacy Policy. If you have questions, please contact us at info@gpembroidery.com
Due to the personalized nature of our products, all custom embroidery orders are considered final sale. We do not offer refunds or exchanges unless an error is made by GP Embroidery. If an error occurs on our end, we will promptly replace the item at no cost. Orders containing incorrect customer-submitted information (including spelling, sizing, thread color, or design approval) are not eligible for refunds or replacements. Damaged shipments must be reported within 48 hours with photos.
Due to the personalized nature of our products, all custom embroidery orders are considered final sale. We do not offer refunds or exchanges unless an error is made by GP Embroidery. If an error occurs on our end, we will promptly replace the item at no cost. Orders containing incorrect customer-submitted information (including spelling, sizing, thread color, or design approval) are not eligible for refunds or replacements. Damaged shipments must be reported within 48 hours with photos.
All orders are custom-made and generally require up to 4 weeks for production after final artwork approval and full payment are received. Shipping rates are calculated at checkout or invoiced. Transit times are estimates and may vary. GP Embroidery is not responsible for carrier delays, weather disruptions, or lost/stolen packages once marked delivered.
All orders are custom-made and generally require up to 4 weeks for production after final artwork approval and full payment are received. Shipping rates are calculated at checkout or invoiced. Transit times are estimates and may vary. GP Embroidery is not responsible for carrier delays, weather disruptions, or lost/stolen packages once marked delivered.
All custom embroidery orders are final sale. Production begins only after final artwork approval and full payment are received. Clients are responsible for submitting high-quality artwork files and reviewing all details prior to approval. Digitizing is required for embroidery and may incur additional fees. If a client supplies their own garment(s), embroidery is performed at the client’s own risk — GP Embroidery is not responsible for garment damage or loss.
All custom embroidery orders are final sale. Production begins only after final artwork approval and full payment are received. Clients are responsible for submitting high-quality artwork files and reviewing all details prior to approval. Digitizing is required for embroidery and may incur additional fees. If a client supplies their own garment(s), embroidery is performed at the client’s own risk — GP Embroidery is not responsible for garment damage or loss.
GP Embroidery guarantees that embroidery workmanship will be free from defects for 7 days from delivery. This does not cover normal wear, improper care, or client approval errors.
GP Embroidery guarantees that embroidery workmanship will be free from defects for 7 days from delivery. This does not cover normal wear, improper care, or client approval errors.
We strive to provide excellent communication and customer support. We treat every client respectfully and ask for the same in return.
We strive to provide excellent communication and customer support. We treat every client respectfully and ask for the same in return.
GP Embroidery aims to work with suppliers who uphold fair labor, safe working environments, and environmentally responsible practices.
GP Embroidery aims to work with suppliers who uphold fair labor, safe working environments, and environmentally responsible practices.
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